Service Operations Officer in Global Custody

2021-01-13 Nordea Bank Abp SA Oddział w Polsce Łódź
Service Operations Officer in Global Custody


Welcome to a team that is truly passionate about our client service!


Would you like to play a part in building a better bank that fulfils a meaningful role in society? We aim to help our 11 million customers around the world improve their lives and reach their goals. We are now looking for a Service Operations Officer to take care of transactions, trades, and enquiries of our clients.    


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Global Custody team. We add value providing global custody services in all major financial markets in the world, i.e. clearing, settlement and safekeeping of domestic and foreign securities for clients in Denmark, Finland, Norway and Sweden. As Service Operations Officer, you’ll play a valuable role by closely cooperate with sub-custodians and customer service to provide the best service to our clients.


What you’ll be doing:

  • Daily settlement of global securities;
  • Investigating, amending and matching transactions that have not settled automatically;
  • Investigating and resolving discrepancies between Nordea and custodian’s accounting books both cash and securities (reconciliation of securities);
  • Inputting, monitoring and settling transfer instructions;
  • Supporting internal stakeholders regarding securities settlement topics (second line in customer service model).

You’ll join a team that is truly passionate about our client service. The role is based in Łódź.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.


To succeed in this role, we believe that you have:

  • Analytical and strong problem-solving and organizational skills 
  • Attention to detail, and clear and concise communication skills 
  • Pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers 

Your experience and background:  

  • Good knowledge of English language, both oral and written 
  • Finance related university degree or equivalent professional experience 

If this sounds like you, get in touch!


Next steps

Submit your application no later than 18 January 2021.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please include permit for processing personal data in CV as following:


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.


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