O2C Team Manager

2020-04-03 COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Gdańsk
O2C Team Manager
Gdańsk
ACCOUNTABILITY:
  • Ensure resources for process running (Admin "hard" HR: hire to retire)
  • Team development
  • Escalation level
  • Company representation in front of potential clients
  • Take active part in regular calls with the client
  • Ensure full compliance with internal/external audits
  • New policy introduction (training/communication)
  • Propose improvements for productivity growth
  • Set goals for team members and provide employee appraisal
  • External/ Internal Reporting on a timely manner
  • Ensure the SLA/ KPI are met for the tower
  • Ensure productivity control
  • Other Manager’s and SDM backup
  • Ad hoc tasks assigned by Manager SDM
You have
  • Excellent written and spoken English
  • Strong customer service mind-set
  • Good motivation skills
  • Project Management and Lean six sigma experience is an advantage
  • Experience, working in outsourcing/Shared Services Centre environment is an advantage
  • O2C Team handling experience; at least 2-3 years in a Team Leadership position
  • Proven track record of successfully managing and developing teams
  • Acumen to focus on people, processes and systems
  • Excellent interpersonal and networking skills
  • Managing customer relationships and dealing with queries and discrepancies in relation
  • Focus on more structural problem solving and quality improvement
We offer
  • Opportunity to be part of a global organization with good practices and focused on continuous development
  • Open-minded and multinational environment
  • Pleasant and inspiring working atmosphere
  • Professional development and ambitious tasks
  • Stable employment
  • Competitive salary and various benefit package (private health care including dental care, life insurance, language courses and other benefits available under cafeteria benefits)
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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