Collections Team Leader

2022-06-10 Capgemini Service Kraków
Collections Team Leader
What duties will help you grow?
  • Manages a team of Collections Specialists
  • Manages one or a few large customers on the basis of an Account Management approach
  • Ensures the implementation and adherence to the agreed collections policy
  • Responsible for achieving cash collection and ageing targets
  • Acts as first point of escalation for Credit Controllers
  • Manages, implements and maintains the Customer segmentation
  • Drives process redesign to ensure improvement within client context
  • Assesses applicability of GPM processes and matches these to client requirements

Recruitment process for this position and onboarding trainings are conducted online

What do you need to start?
  • High level customer service skills and very good communication skills
  • Strong people management skills (at least 1 year of experience)
  • Experience in O2C area is an asset
  • Fluent English
  • Strong people management skills (at least 1 year of experience)
  • Very good analytical skills, able to prepare complex analysis and reporting
  • Able to improve the process and to motivate the staff to do the same
  • Ability to delegate tasks and set deadlines
What have we prepared for you?

Personal and professional development:

  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

  • We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

A lot of benefits:

  • Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

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