Collections Team Leader

2021-09-10 Capgemini Service Kraków
Collections Team Leader


Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

  • High level of customer service skills
  • High level of analytics skills
  • Well organized - high task and time management skills, keen to keep the tight deadlines, flexible to work OT when requested
  • At least 2 years of experience in people management area
  • At least 3 years of experience in Collections/Credit management
  • English level C1


What duties will help you grow?

  • Ensure that the daily activities, within his/her responsibilities, are fulfilled according to the timetable agreed in SLAs
  • Manage the Collection Team successfully to help the team members be motivated and fulfill the Clients requirements
  • Control the process and process documentation
  • Continually consider improvement opportunities, strive to simplify and standardize processes
  • Contribute to a positive and supportive team culture
  • Help the Team improve efficiency by taking over responsibility on training and introduction of the new joiner into the team


What have we prepared for you?

Personal and professional development:
  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:
  • We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

A lot of benefits:
  • Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 


Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. 
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. 
Do you want to get to know us better? Watch a short video: 
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).





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