Collections Senior Specialist with Italian

2022-06-10 Capgemini Service Kraków
Collections Senior Specialist with Italian

Recruitment process for this position and onboarding trainings are conducted online.

            

What do you need to start?

  • Previous experience in Collections area
  • Fluent Italian skills
  • Intermediate level of English (B1) as a minimum
  • Attention to detail
  • Common use of Microsoft Office Software Applications in particular Excel
  • Good Customer Service skills and client-focus attitude 
  • Strong interpersonal skills and proactive approach 
  • Teamwork approach

What duties will help you grow?

  • Look for and gather key data and conducts a structured analysis.
  • Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
  • Understand the cost drivers of the services and supports effective usage of them in the service delivery
  • Understand KPI measures and their impact on profitability
  • Identifies and escalates out-of-scope requests
  • Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

What have we prepared for you?


Personal and professional development: 
  • Development programs, external courses, education & certificates co-funding 
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 
A lot of benefits: 
  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.  
  • Private life insurance which can be extended by oncology package purchased on preferential terms. 
  • Referral bonuses for recommending your friends to Capgemini. 
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).  
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.  
 

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