Client support and payments Specialist with Italian

2021-11-17 COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Gdańsk
Client support and payments Specialist with Italian
Gdańsk
Scope of duties:
  • Manage and communicate with high-end client partners on a regular basis.
  • Provide wide-range support regarding the incentive programs to client partners via mail.
  • Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries.
  • Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client.
  • Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation.
Qualifications:
  • Excellent written communication skills – English & Italian
  • Interest and ability to quickly learn high-tech products and services.
  • Experience reconciling accounting figures and financial records.
  • Excellent written communication skills – English & Respective language.
  • Intermediate to advanced computer literacy.
  • Good on numerical ability and logical reasoning.
  • Working experience of MS Excel – Highly Desirable. Few examples are but are not limited to
    • Lookup Functions – VLOOKUP, XLOOKUP
    • Logical Functions – IF, AND, OR, XOR
    • Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
    • Formatting & Auditing
    • Pivots & Conditional Formatting
  • High level of attention to detail.
  • Professional email writing skills.
  • Appropriate handling of sensitive information.
  • Ability to work to deadlines.
  • Team player with the ability to work with multiple stakeholders involved.
  • Strong client relationship management and customer service skills.
  • Willingness to work from the office
Nice to have:
  • Finance, Business or Accounting background
  • Prior BPO experience
  • Proactive and able to identify risks




Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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