Claims Specialist with German

2021-09-21 Genpact PL
Claims Specialist with German

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Claims Specialist with German

 

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

 

Responsibilities
  • Accurate and timely claim investigation – identifying the relevant documentation to conduct claim investigation for each claim type and sourcing through the right systems/channels
  • Escalation (to Collections) of invalid claims, that translate into collectable amounts
  • Proactively flag accrual gaps in SAP rebate agreements
  • Assist automated claim registration and validation; manually process claims (including collating back-up documentation) in case of tool absence or failure
  • Triger approval workflows as per claim status and follow-up if necessary
  • Trigger resolution workflows to corresponding parties if resolution is not automated
  • Send customer resolution communication along with necessary documentation
  • Follow defined critical issue matrix and raise alert whenever required
  • Maintain regular connect with Finance, Sales and local Operations to resolve disputes and recovery of invalid claims
  • Support initiatives related to process and technology to drive best in class
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Responsible to maintain overall deductions balance targets as required by the organization
  • Understanding of business & local market specifics when applicable.
Qualifications

Minimum qualifications

  • Fluent in English & German min. B2/C1
  • University Graduate (min. Bachelor)
  • Strong analytical skills and attention to detail
  • Should come with experience in Disputes Management and must have overall Bill to Cash knowledge and understanding
  • Ability to identify issues proactively and troubleshoot in a timely manner.
  • Excellent communication, Influencing, Interpersonal skills
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, automated deduction tools (preferable)
  • Customer Centric Mindset, Ability to challenge status quo and being proactive
  • Self motivated and independent personality with strong problem solving skills as well as a strongly developed proposal thinking mindset
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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