Claims Specialist with German

2021-09-21 Genpact PL
Claims Specialist with German

Function: Operations


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Inviting applications for the role of Claims Specialist with German


We are looking for the candidates willing to join us to work for great organization and our customer - Unilever


  • Accurate and timely claim investigation – identifying the relevant documentation to conduct claim investigation for each claim type and sourcing through the right systems/channels
  • Escalation (to Collections) of invalid claims, that translate into collectable amounts
  • Proactively flag accrual gaps in SAP rebate agreements
  • Assist automated claim registration and validation; manually process claims (including collating back-up documentation) in case of tool absence or failure
  • Triger approval workflows as per claim status and follow-up if necessary
  • Trigger resolution workflows to corresponding parties if resolution is not automated
  • Send customer resolution communication along with necessary documentation
  • Follow defined critical issue matrix and raise alert whenever required
  • Maintain regular connect with Finance, Sales and local Operations to resolve disputes and recovery of invalid claims
  • Support initiatives related to process and technology to drive best in class
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Responsible to maintain overall deductions balance targets as required by the organization
  • Understanding of business & local market specifics when applicable.

Minimum qualifications

  • Fluent in English & German min. B2/C1
  • University Graduate (min. Bachelor)
  • Strong analytical skills and attention to detail
  • Should come with experience in Disputes Management and must have overall Bill to Cash knowledge and understanding
  • Ability to identify issues proactively and troubleshoot in a timely manner.
  • Excellent communication, Influencing, Interpersonal skills
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, automated deduction tools (preferable)
  • Customer Centric Mindset, Ability to challenge status quo and being proactive
  • Self motivated and independent personality with strong problem solving skills as well as a strongly developed proposal thinking mindset
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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