C2C Team Leader

2020-12-23 Capgemini Kraków
C2C Team Leader
Recruitment process for this position and onboarding trainings are conducted online.
 
About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
 
Who are we looking for?
  • Experience in C2C is required
  • Fluent English is essential
  • Experience in leading teams
  • Strong people management skills
  • High level customer service skills
  • Very good communication skills
  • Good analytical skills
  • Able to improve the process and to motivate the staff to do the same

 
What will you do?
  • Manages a Team by supervising them to deliver high quality, professional and proactive day to day service to our Client with agreed SLAs
  • Provides assistance to delivery team members
  • Cooperates with Retained Finance and other Capgemini teams as per agreed processes and communication channels
  • Monitors the performance of staff against agreed objectives, takes improvement actions where appropriate
  • Manages day to day team’s issues, flags and mitigates them and manages escalations

 
Who will you be working with?

For our New Client in Kraków Delivery Center we are recruiting candidates who would like to be a part of a fantastic delivery team specializing in C2C processes and to help building this new team from the very beginning. The scope covers C2C processes (AR resolution team, sundry billing and Help Desk).
 
What we offer?

Atmosphere
  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Childrens Day, St. Nicholas Day and many more
  • Supporting employees hobbies: Business Run, e-sport games, basketball, volleyball

Development
  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

 
 

Benefits
  • Contract of employment for an indefinite period 
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

.

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. Join our global team and be part of technology transformation. 

HONESTY BOLDNESS TRUST FREEDOM TEAM SPIRIT MODESTY FUN

Rekowo Górne k. Redy

Zoeller Tech Sp. z o.o.

dzisiaj

Opis stanowiska: wsparcie w wykonywaniu analiz i raportów przygotowanie danych do budżetów oraz planów finansowych analiza danych finansowych współpraca z działem księgowości i Dyrektorem Finansowym praca w oparciu o system ERP i MS Excel...

Łódź

Nordea Bank Abp SA Oddział w Polsce

dzisiaj

We are looking for a Senior Finance Officer to be a part of our BSAR team closely cooperating with financial teams in the Nordics and in Łódź. This is an opportunity for you to take part in interesting assignments, where you will have...

Wrocław

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

dzisiaj

Checking invoices correctness and contacting with vendors to explain incorrect invoices Responding to all queries from vendors and local finance PO invoices verification (matching PO invoices with purchase orders created by buyer) Expense invoice...

Gdańsk

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

dzisiaj

Your profile: Managing the team of 8 FTEs responsible for 3 markets (Austria, Germany, Slovakia) Running the regular calls with in-country teams Monthly KPI/SLA reporting Monthly corporate and process related reporting Payment verification Ad hoc...

Coloplast Business Centre Sp z o.o.

wczoraj

About the team The job is located in Coloplast Business Centre in Szczecin, Poland. Global Operations Controlling in CPBC is a part of worldwide Global Operations Finance Organization. We cooperate with Production Sites, Sales Subsidiaries and Head...

Coloplast Business Centre Sp z o.o.

wczoraj

About the team The job is located in Coloplast Business Centre in Szczecin, Poland. Global Operations Controlling in CPBC is a part of worldwide Global Operations Finance Organization. We cooperate with Production Sites, Sales Subsidiaries and Head...