Business Product Owner of GBS ServiceNow

2021-12-24 JTI GBS Warszawa

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:

Business Product Owner of GBS ServiceNow
Location: Warsaw
Nr ref.: 65343
Our offer includes:
  • A competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan
  • Ambitious goal to set up new Global Business Services Complex environment of working with multiple stakeholders across the globe
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them
  • Flexible working conditions
  • Modern office in a convenient location
Main areas of responsibility:
  • Designing and owning Global Business Services ServiceNow functionality in order to enable full usage of the portal across multiple functions and maximize user experience
  • Driving long term strategic vision for the portal in close collaboration with Technology Platform Owner
  • Standardizing functionalities between different functional workstreams and working closely with functional experts to ensure their needs are reflected
  • Driving global alignment and development with IT
  • Owning road map of introducing new functionalities and improving user experience (eg chat bots)
  • Ensuring that ServiceNow functionalities are in line with Service Performance Management Playbook and global GBS and JTI ways of working
  • Ensuring Proper Catalogue Management – working closely with Service Catalogue owner to make sure that forms are properly designed and located and they correctly correspond with service catalogue
  • Ensuring compliant access control framework for over 35.000 users
  • Signing off requirements and assigning priorities on quarterly basis
  • Supervise testing and signing off the delivered solution
  • Socializing the product vision to Function Service Delivery Owners and wider organization
  • Working closely with change and communication experts to keep user’s community and executive stakeholders involved and informed
  • Promoting MyJTI one-stop shop as go-to place for GBS customers and major service channel
You as a professional:
  • Have a Bachelor or Master degree
  • 3+ years of experience in GBS organization in area of Service Platform management, experience with ServiceNow
  • Deep experience with managing ServiceNow Platform as an owner or key user or other similar product ownership from business side
  • Experience in driving development of the ServiceNow Functionality to maximize its efficiency and customer satisfaction
  • Experience in process analysis and mapping, workflow construction, platform’s frontend and backend management
  • “Generalist” understanding of processes in transactional areas in Finance and Accounting, HR, Transportation and Logistics, Procurement and IT
  • Strong interpersonal skills for interacting with clients and upper management and knowledge about customer experience measurement and improvement
  • Good communication skills for communicating with support personnel and management with ability to drive major change of way of working across the company
  • Fluency in English (written and spoken)
  • Strong analytical and problem solving skills
  • Operational understanding of GBS delivery and company ways of working
If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found here.


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