Assistant Service Operations Officer

2021-07-21 Nordea Bank Abp SA Oddział w Polsce Łódź


Assistant Service Operations Officer



Join Standard Tax Reclaims Team!

Would you like to join the team handling the taxes on capital markets? We are now looking for a  Assistant Service Operations Officer to provide the best service for global clients.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Standard Tax Reclaims team. We add value by helping the clients who invest on Scandinavian capital markets and receive the dividend payments. As Assistant Service Operations Officer you’ll play a valuable role in providing the service for global clients related to tax refund from Scandinavian Tax Authorities.

What you’ll be doing:

  • You will be responsible for checking the necessary documentation for tax refund from our clients
  • You can be in dialogue with Scandinavian Tax Authorities in regards to the documents, payments and additional questions from the client
  • You will be able to contact our clients, mostly via email
  • You will be responsible for reporting to the clients, doing the payments and providing the confirmations of dividend payments

You’ll join a  great team which has every day contact with international clients. The role is based in Łódź.


Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that:

  • You have ability to work in a team (team player)
  • You have attention to detail
  • You can clearly and precisely communicate with the team and customers
  • You have pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers 
  • You are eager to face new challenges and learn new things

Your experience and background:

  • Advanced English skills (both oral and written)
  • Finance related university degree or equivalent professional experience (nice to have)
  • Analytical and strong problem-solving and organizational skills

If this sounds like you, get in touch!

Next steps

Submit your application no later than 12/08/2021.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Wrocław, Bolesławiec



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